Amid the ongoing large-scale operational chaos at IndiGo, Civil Aviation Minister Ram Mohan Naidu said there will be no agreement on the revised rostering rules (FDTL Norms) for pilots and crew. Speaking in the Lok Sabha, the minister warned that no matter how big an airline is, it will not be allowed to cause trouble to passengers. The minister said that the situation of IndiGo flights at different airports in the country is now gradually stabilising, but the widespread chaos and series of canceled flights that were seen is not acceptable.
The operational crisis in IndiGo continues for seven days. Nearly 500 flights had to be canceled on Tuesday (December 9), although the number is slightly lower than last week. Travelers complained of long queues, delays and chaos at several airports. “The irregularities at IndiGo are now stabilising… No airline, no matter how big, can cause inconvenience to passengers due to planning failure, non-compliance or non-adherence to legal norms,” Naidu said in Parliament.
As the situation worsened, the Directorate General of Civil Aviation (DGCA) granted temporary relaxation in FDTL rules to IndiGo for night flights, so that deployment of pilots could be easier and flights would not have to be cancelled. However, this move was strongly criticized. Many aviation experts alleged that the government bowed to pressure from IndiGo and gave this relaxation, even though the airline controls almost two-thirds (66%) of the domestic market.
Minister Naidu clarified that the new rostering rules are mandatory and will not be relaxed under any circumstances. If airlines’ planning fails, passengers should not suffer the consequences. The work to restore operations is still going on at IndiGo, but the government has indicated that there will be no hesitation in taking strict action, no matter what level of accountability it is.
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