Are you also ordering food from these websites? IRCTC tightened its grip on many online platforms

IRCTC Action Unauthorized Food Delivery: Concerns have been raised in recent months over the quality of food served on Indian trains. Therefore, IRCTC is now advising passengers to book meals only through authorized platforms. The company has taken several steps such as issuing legal notices and filing criminal complaints to ensure that passengers get a safe and certified service.

The trend of ordering food online during train journeys has increased rapidly, and a large number of passengers are placing orders through mobile apps or websites even before reaching the station. Amidst this increasing demand, many private platforms have entered this sector; However, Railways says that not all of these companies are authorized.

Legal and criminal action initiated

According to IRCTC, many unauthorized platforms were not following railway rules. This was creating problems like getting poor quality food, payment related disputes and data security. As a result, the company has adopted a tough stance.

IRCTC said that it had first issued a legal notice on February 18, 2026. Subsequently, formal criminal complaints were filed against several unauthorized food delivery operators on March 16 and April 11, 2026. The company said that a special investigation had identified several platforms that were providing e-catering services without the approval of the Railways. Legal action has been initiated against him for violating the rules.

Websites covered under action

The websites under the ambit of IRCTC’s action include-

• RailRestro (RailRestro)
• RailMitra
• TravelKhana
• Traincafe (TrainsCafe)
• DIB Rail (DIBRail)
• RailFood
• Kamesam (ComesSum)
• Traveler Food (TravelerFood)
• foodontrack.in (FoodOnTrack.in)
• E Catering App (eCatering App)
• food online (KhanaOnline)
• Trainway (TrainWay)
• Rail Mile (RailMeal)
• trainmenu (Train Menu)

Railways says that action is being taken against these platforms as per the applicable rules and laws. Based on the results of the investigation, further steps can be taken in future.

advice for travelers

IRCTC has clearly advised passengers to book food only through its official e-Catering website, ‘Food on Track’ mobile app, or through food aggregators and vendors authorized by the Railways. The company says that ordering through an authorized platform ensures food hygiene, secure payment, correct billing and customer support. The complete list of authorized partners is available on the IRCTC platform.

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