New Delhi, 7 December. Union Civil Aviation Minister Rammohan Naidu has responded on this matter amidst the cancellation of hundreds of Indigo Airlines flights across the country and the huge inconvenience being caused to the passengers due to delay. He said that a detailed investigation will be conducted in collaboration with four DGCA officials.
Strict action will be taken on that basis. On the ongoing disruption in IndiGo flights, Minister Ram Mohan Naidu told a news agency, “For the last three days, we have been continuously working on this issue. Discussions were held with IndiGo, airport operators and all stakeholders. Our entire focus has been on ensuring minimum inconvenience to the passengers at the airport and to the passengers traveling.”
He informed that operations at all airports have become normal to a great extent. You can see for yourself that the situation is almost normal, although IndiGo has temporarily reduced some operations. Rammohan Naidu said that Indigo has been asked to normalize the entire operation as soon as possible. Keeping the passengers in mind, orders have also been given to Indigo on the subject of baggage claim and refund.
IndiGo must clear refunds within 24 hours and fulfill baggage claim requests within 48 hours. Regarding air fares, the Civil Aviation Minister said, “By issuing an order, guidelines have been given to the companies to keep the fares for air travel very limited as per the distance.” He further said, “We are thoroughly investigating the current situation of IndiGo. A detailed investigation will be done in collaboration with four DGCA officials. Based on the results of the investigation, strict action will be taken wherever necessary and strict measures will be taken.”
Meanwhile, Minister Naidu also hit back at Leader of Opposition in Lok Sabha and Congress MP Rahul Gandhi’s comment on ‘government monopoly model’. He said, “Rahul Gandhi should understand that this is not a political issue but a public issue. The government has always tried to increase competition in the aviation sector. More competition means allowing new airlines to come, adding more aircraft to our fleet and reducing the leasing cost. We have also passed a law in Parliament for the same purpose so that more and more aircraft can be added.”
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