Samsung Care+ with Theft and Loss to Offer Free Screen Repairs for Galaxy Phones Starting 2025

Samsung is stepping up its customer care game by enhancing its Samsung Care+ with Theft and Loss plan to include free screen replacements for eligible Galaxy devices starting January 2025. This new benefit, titled “ZERO DOLLAR SCREEN REPAIRS,” is aimed at reducing repair costs for subscribers and offering greater value for Samsung users.

What Is the Free Screen Replacement Offer?

The free screen replacement offer applies exclusively to members of the Samsung Care+ with Theft and Loss plan. Subscribers will no longer have to pay for screen repairs caused by accidental damage to the front screen or back glass.

Key Highlights of the Offer:

• The coverage applies to Mail-In Repair, Walk-In Repairand services at the nearest Samsung Service Center.
• The offer will be automatically added to current Samsung Care+ with Theft and Loss subscribers’ accounts starting January 2025.
• The Samsung Galaxy Z Fold and Z Flip series devices appear to be excluded from this offer, as the coverage applies specifically to damage impacting the front screen and back glass only.

How to Enroll and File a Claim

To access this benefit, users must subscribe to Samsung Care+ with Theft and Loss within 60 days of purchasing their Galaxy device. The process is simple:

1. Visit Samsung.com and enter the 15-digit IMEI number, purchase dateand country name of your device to enroll.
2. To file a claim, describe the issue, pay any applicable service fees, and Samsung will repair or replace the screen at no extra cost.

Without this offer, screen replacements under Samsung Care+ typically cost $29 (approx. ₹2,462) for the service fee, with additional charges for the screen itself.

Why This Matters

Samsung Care+ with Theft and Loss has long been a popular plan for its comprehensive coverage, including theft and accidental damage. The addition of free screen replacements strengthens its appeal and provides significant savings for subscribers. Screen repairs, particularly for high-end Galaxy devices, can be expensive without coverage, making this offer a valuable perk.

Devices Likely Excluded

Although Samsung has not explicitly excluded any models, the language in its email suggests that the Galaxy Z Fold and Z Flip series may not be eligible for free screen replacements. Foldable devices typically incur higher repair costs due to their unique designs and materials, which may explain their exclusion.

Service Availability and Costs in India

Details about the service availability and fees for Indian subscribers are yet to be confirmed. Samsung is expected to announce specific pricing and procedures for Indian markets closer to the launch of this benefit in January 2025.

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