BSNL is stepping up its game by introducing eSIM support for its subscribers, aligning with competitors Jio and Airtelboth of which have long offered this feature. This service will allow users with eSIM-compatible smartphones to activate BSNL as their primary or secondary SIM. The news was confirmed by the Director of CM, BSNL Boardduring an AskBSNL sessionwith the feature slated for a March 2025 launch.
BSNL’s Subscriber Surge
BSNL has witnessed an impressive growth, adding over 5.5 million new subscribers in just four months since July. This spike coincides with private telecom operators Jio, Airteland Vi increasing mobile tariffs by an average of 15%pushing budget-conscious customers to explore BSNL’s affordable plans.
Unlike private players, BSNL has refrained from raising its prices, positioning itself as a reliable and cost-effective alternative in a highly competitive market.
Private Operators’ Perspective
Despite BSNL’s gains, private telecom operators remain confident that many customers will eventually return, citing potential gaps in BSNL’s customer service. However, BSNL is actively closing this gap by enhancing its service offerings and introducing new features.
Upcoming Features and Expansion Plans
BSNL has launched several innovations recently, including:
- AI-based spam call identification,
- WiFi roaming,
- OTA SIM updatesand more.
To further enhance customer experience, BSNL is aggressively expanding its network. The telecom operator is on track to establish 100,000 4G mobile sites by mid-2025with additional towers planned for subsequent phases. These upgrades aim to provide world-class connectivity to its subscribers.
What eSIM Means for BSNL Customers
eSIM technology eliminates the need for physical SIM cards, offering seamless connectivity for users. With this rollout, BSNL subscribers will enjoy enhanced flexibility, particularly on devices that support multiple eSIMs.
The Bigger Picture
BSNL’s move into the eSIM space signals its commitment to modernization and competitiveness in the rapidly evolving telecom landscape. As the state-owned operator continues to roll out advanced features and strengthen its network, the stage is set for a more level playing field with its private-sector rivals.
Stay tuned as BSNL continues to innovate, ensuring its customers benefit from cutting-edge technology and affordable services.
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