People waiting in the arrivals hall of Hong Kong International Airport, Dec. 23, 2022. Photo by AFP
Hong Kong International Airport has been named the “world’s leading airport for customer experience” for the first time at the 2025 World Travel Awards.
It surpassed 11 other rivals including Singapore Changi to claim the title at a ceremony in Bahrain on Dec. 6.
Last year, Muscat International Airport in Oman held the title.
The sole international airport in Hong Kong spans 1,900 hectares and has been operational since 1998. The airport currently connects to 220 destinations through 120 airlines. Last year, it handled 39.5 million passengers, or 55% of the figure recorded in 2019, the year before the Covid-19 pandemic.
It has recently upgraded its services and infrastructure to enhance the quality of passenger service.
The expanded Terminal 2 departure hall is expected to open in March next year, with about 15 airlines moving in phases, according to Airport Authority Hong Kong.
The airport has also launched a free city tour for travelers with layovers of more than seven hours, aiming to attract 5.5 million passengers a year.
The World Travel Awards, established in 1993, recognize excellence in the travel and tourism industry and are often referred to as the “Oscars of the travel industry.” These annual awards are determined by votes from both travel industry professionals and the public.
Changi Airport, renowned for the world’s tallest indoor waterfall, has frequently been voted among the world’s best airports.
However, after recent tourist complaints about slow baggage handling, the airport operator issued an apology and pledged to ensure a smooth experience for all travelers.
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