DGCA Action: Four flight inspectors of IndiGo suspended, CEO Albers was produced a day before, know the whole matter
New Delhi. IndiGo, the country’s largest and world’s fifth largest airline, has been going through the most difficult phase in its history for the last few days. The market cap of this airline, which operates about 2300 flights daily and has more than 60 percent share in the domestic aviation market, has declined by about Rs 21,000 crore after the current crisis. Meanwhile, on the 11th day of the crisis arising in the operations of IndiGo, the Directorate General of Civil Aviation (DGCA) has taken a big step. Under this, DGCA has suspended four flight inspectors.
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DGCA has taken this step at a time when on Thursday itself IndiGo has announced additional compensation after refund for the passengers affected by the recent crisis. On Thursday itself, IndiGo CEO Peter Elbers appeared before the DGCA for the second time. Let us tell you that IndiGo also canceled 54 flights from Bangalore Airport on Friday, which includes 31 arrival and 23 departure flights. Earlier on Thursday, more than 200 flights from Delhi and Bangalore were cancelled.
DGCA investigation intensified
However, on the other hand, DGCA has intensified its investigation amid the IndiGo crisis. Officials are deployed at the airline’s headquarters and monitoring operations. The investigation committee includes Joint Director General Sanjay Brahmane, Deputy Director General Amit Gupta, Senior FOI Kapil Manglik and FOI Lokesh Rampal. The committee’s mandate is to identify the causes of large-scale operational irregularities in IndiGo.
DGCA’s preparation for thorough investigation
Read :- Indigo Crisis: More than 220 Indigo flights canceled on Sunday also, Government said – refund money by 8 pm
The committee will also review the airline’s human resource plan, fluctuating roster system and pilots’ compliance with the new duty period and rest rules that came into effect from November 1. In such a situation, DGCA has made it completely clear that all aspects will be thoroughly investigated to get to the root of the flaws in airline operations.
The airline had announced compensation
It is noteworthy that earlier on Thursday, the country’s largest airline company IndiGo has now announced additional compensation after refund for the passengers affected by the recent crisis. However, this relief will be available only to some selected passengers. IndiGo said that if passengers have taken their tickets from any travel partner platform, then all actions have been initiated for their refund. However, the airline does not have complete information about such passengers in the system. In such a situation, those passengers can give information on IndiGo’s email ID – customer.experience@goindigo.in. We will continue to support them.
IndiGo further said that people traveling with us on December 3, 4 and 5 had a bad experience and were stranded at the airport for several hours. Many of these people were badly affected due to the huge crowd. We will provide travel vouchers worth Rs 10,000 to such affected passengers. These travel vouchers can be used on any travel with IndiGo in the next 12 months.
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