National Consumer Helpline provided refund of Rs 45 crore to consumers, this is how to complain

Register Complaint On 1915: The National Consumer Helpline (NCH), run by the Department of Consumer Affairs, Government of India, has achieved a major success in protecting the interests of the customers. According to data released by the ministry, in the last eight months the helpline has provided a total refund of Rs 45 crore to consumers across the country.

This system is proving to be an effective and timely means of resolving disputes even before court action takes place. This initiative has not only secured the money of the general public but has also significantly reduced the burden of litigation on consumer commissions.

Highest refund in e-commerce and travel sector

Between April 25 and December 26, 2025, the helpline dealt with complaints from about 31 different areas. A total of 67,265 complaints were resolved during this period. The highest refund has been received in the e-commerce sector, where consumers have got Rs 32 crore back.

After this comes the travel and tourism sector, in which a refund of Rs 3.5 crore was given. This shows that the government is keeping a close eye on fraud or lack of services during online shopping and travel booking.

Consumers got relief in various categories

NCH ​​has resolved not only disputes involving large companies but also disputes involving goods and services of daily use. Rs 1.3 crore for agency services and Rs 1.1 crore for defective electronic products were refunded through the helpline.

Besides, passengers troubled by the arbitrariness of airline companies have also received a refund of Rs 95 lakh. Under the provisions of the Consumer Protection Act, 2019, this mechanism is enabling quick and affordable resolution of disputes, saving the common man from legal hassles.

Also read: Loan fraud of Rs 2434 crore in PNB, accounts of Shrey Group declared ‘fraud’

Easy and modern ways to lodge complaint

The government has greatly simplified the process of filing complaints for consumers. Aggrieved consumers can lodge complaints in their own language through the toll-free number 1915, as this facility is now available in 17 languages.

Apart from this, modern mediums like WhatsApp (8800001915), SMS, email and mobile apps can also be used. Flexible facility for filing complaints is also provided on the UMANG app and web portal, which reflects the government’s commitment towards consumer accountability and their welfare.