National Consumer Helpline: Not getting refund even after complaining about online transactions? Don’t worry; Know in detail

• National Consumer Helpline recovers Rs
• Repayment of Rs. 45 crores in 8 months
• The travel and tourism sector is second

National Consumer Helpline: National Consumer Helpline recovers Rs 45 crore: The Department of Consumer Affairs has consistently emphasized on consumer empowerment. Between 25th April and 26th December, consumers in 31 regions were reimbursed to the tune of Rs 45 crore. In the last eight months, 67,265 complaints related to reimbursement claims were effectively resolved on the helpline. E-commerce sector accounted for the highest share of Rs 32 crore. The department received 39,965 complaints against this sector. The top five sectors contributed more than 85 percent of the total repayments.

Nidhi Khare, Secretary, Department of Consumer Affairs, said that the travel and tourism sector is second. Of these, 4,050 complaints were received, resulting in a total refund of Rs 3.5 crore. These consumer complaints were received on the National Consumer Helpline (NCH). These complaints reduce the burden on the commission and ensure prompt resolution of disputes. According to Khare, the helpline received complaints related to returns in the e-commerce sector from all corners of the country, which shows its wide reach and accessibility.

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Complaints ranged from large metropolises to remote towns and sparsely populated areas. For example, a customer in Jodhpur filed a complaint after receiving defective chairs from an e-commerce platform. The customer contacted the company, but the pickup was canceled five times. NCH’s intervention led to prompt redressal of the matter and full refund to the customer.

A customer from Chennai canceled his ticket 96 hours before the flight. Despite repeated requests, the company did not process the refund. Prompt intervention by NCH resulted in reimbursement to the customer. Similarly, in another case in Bengaluru, the customer’s money was promptly refunded.

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A total of 635 complaints were received against electronic products, resulting in refunds of Rs.1.17 crore. 957 complaints against agency services resulted in refunds of Rs.1.34 crore. As a result of 668 complaints against the airlines, Rs 9.5 million were recovered.

Consumers can lodge complaints through the toll-free number 1915 in 17 languages. Complaints can also be made through Ingram. Multiple channels are available including WhatsApp (880001915), SMS (880001915), Email, NCH App, Web Portal and Umang App.