The country’s largest airline IndiGo has had to bear the brunt of the huge problems faced by passengers. The Directorate General of Civil Aviation (DGCA) has imposed a huge fine of Rs 22.2 crore on IndiGo in cases of flight cancellations and frequent delays. This action has been taken after a large-scale operational failure in early December 2025, when lakhs of passengers were left stranded at airports across the country.
The entire system broke down in December, thousands of flights canceled
According to the DGCA report, IndiGo’s flight services were badly disrupted between 3 and 5 December 2025. During this period, 2,507 flights were completely cancelled, while 1,852 flights were delayed much later than their scheduled time. The situation became such that more than three lakh passengers got stuck at different airports and had to face a lot of problems.
Questions on management in the investigation committee report
A four-member inquiry committee formed on the instructions of the government conducted a thorough investigation of IndiGo’s network planning, staff rostering and the software systems being used. The report said that the airline tried to run more flights than its operational capacity, due to which the entire system crashed. Besides, lack of regulatory preparation, flaws in software and lack of control at the management level were also cited as major reasons.
Complete mathematics of fine, bank guarantee of Rs 50 crore is also mandatory
The total fine imposed on IndiGo is Rs 22.2 crore divided into several parts. A fine of Rs 30 lakh was added daily for 68 days for violation of rules. Apart from this, a lump sum penalty of Rs 1.8 crore has also been imposed for system malfunction. Not only this, DGCA has also ordered the airline to deposit a bank guarantee of Rs 50 crore. This is considered to be the largest fine imposed on an Indian airline in recent years.
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IndiGo’s response to DGCA’s decision
After this strict action, IndiGo has issued a statement saying that it is taking the DGCA order seriously. The company said that a comprehensive review is being conducted to increase the strength and flexibility of its internal systems, so that such a situation does not happen again in the future. IndiGo management assured that passenger convenience and safety is their priority and it will maintain its reputation built over 19 years at all costs.
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