Strict action against misbehavior with citizens, instructions to address police as ‘Sir-Madam’

Islamabad. As part of reforms in policing, Maryam Nawaz has issued strict instructions to officers to speak respectfully to civilians. She said that there were frequent complaints of people being addressed in a derogatory manner, which would no longer be tolerated.

Ban on language like ‘Oye’

During the meeting, the Chief Minister noted that in many places, police officers address citizens by name or with words like “Oye,” which is demeaning to their dignity. He directed that all police stations, outposts, and public places should now address people as “Sir,” “Madam,” “Sahib,” or “Sahiba.”

Instructions for fixing accountability

Maryam Nawaz clarified that it is the police’s responsibility to treat the public with respect. If any police officer fails to follow instructions or is found to be misbehaving, action will be taken against them.
She called for special training programs to be initiated to teach police officers how to interact with citizens. Concerns have been raised over complaints of intimidation.

The Chief Minister stated that numerous complaints had been received regarding the intimidating attitude of the police. He directed officials to take immediate action to correct such behavior.

Order to wear body cameras

As part of the reform process, body cameras will be provided to Punjab police and traffic police in a phased manner. Their use is planned to begin within the next two months to enhance accountability and transparency.

Reasons behind the reforms

The government believes that courteous treatment of citizens will improve police-public relations and increase trust in the system. This decision was taken in light of the continued complaints and public dissatisfaction.