Beware of fraud in the name of customer care! Scammers take control of the phone as soon as you download these 2 apps.

In today’s digital era, people immediately take help of internet to solve small problems. Whether a bank transaction gets stuck, refund for online shopping is not received or there is a problem with any service – most of the people first search the customer care number on Google. But this haste can prove costly at times. Cyber ​​criminals are now targeting people in new ways and draining bank accounts within minutes through screen-sharing apps.

In this article, we will understand in detail which apps are used by fraudsters, how they trap people and how you can keep yourself safe.

These 2 apps are being used to cheat people in their name

Cyber ​​​​thugs often AnyDesk And TeamViewer Asks to download. The thing to note is that these apps are not dangerous or viruses in themselves. These are legitimate remote-access tools used for IT support, technical assistance, and office work.

The problems start when scammers misuse them.

How does complete fraud happen?

1. You search for customer care numbers on the internet to solve any problem.
2. Fraudsters put their numbers on fake websites or listings.
3. When you call, the person in front of you introduces himself as an official of a bank or company.
4. In the name of “fixing the problem” it asks you to download the app.
5. Once the app is installed, it asks you for an access code.
6. As soon as you enter the code, your phone screen and controls reach the scammer.

Once they gain access, criminals can see every activity happening on your screen—whether you open a bank app, enter an OTP or enter a UPI PIN. Using this information they withdraw money from your account.

Where is the greatest danger?

When a user opens a banking app or digital wallet during screen sharing, sensitive information like password, OTP and PIN is directly visible to the scammer. In many cases, criminals also read the SMS coming on your phone and make the transaction within a few seconds.

This is how to avoid this new cyber fraud

• Always get the customer care number from the official website of the company.
• Don’t download a screen-sharing app if asked by a stranger.
• Never share the access code, OTP or PIN with anyone.
• Banks or government organizations never ask for the password over the phone.
• If in doubt, hang up immediately and contact the official number of the concerned organization.

important thing to remember

Remote-access apps are secure tools in themselves, but in the wrong hands they can become weapons of cyber crime. Therefore, being aware is the biggest safety. If a “customer care agent” asks you to download an app or share a screen, understand that the matter may be suspicious.

conclusion:
As online facilities have become easier, the methods of cyber fraud have also become more advanced. Only vigilance and correct information can save you from financial loss. Before downloading any app, please confirm its need, source and security.