Air tickets cancellation can be done within 48 hours without extra fees, DGCA changed a big rule, no additional fees will be charged on updating name.
Delhi. Aviation regulator DGCA has amended the ticket fare refund rules for airline companies. Under this, passengers can now cancel or change air tickets without any extra charges within 48 hours of booking, subject to certain conditions. Amending the passenger-friendly rules, the DGCA (Directorate General of Civil Aviation) also said that if the passenger points out any mistake within 24 hours of booking and the ticket has been booked directly through the airline’s website, airlines should not charge any extra for correction in the name of the same person.
“In case of tickets purchased through travel agents/portals, the responsibility of refund will be on the airline companies as the agents are their appointed representatives,” the Directorate General of Civil Aviation said. Airline companies must ensure that the refund process is completed within 14 working days.” Apart from this, changes have also been made in the rules for cancellation of tickets of passengers due to medical emergencies.
In view of the increasing complaints from passengers about not getting refunds on time, amendments have been made in the Civil Aviation Requirements (CAR) for refund of air tickets. The issue of ticket refund also came to the fore during the cancellation of Indigo flights in December 2025. At that time, the Civil Aviation Ministry had directed the airline to complete the refund within the stipulated time limit. The revised rules were issued on February 24.
Comments are closed.