Don’t panic if you lose your luggage during travel, ask for compensation from Railways on e-RCT portal sitting at home; Know here how to apply

Railway e-RCT System: Indian Railways has taken another big step towards making its system completely hi-tech. Now passengers will not have to wait for months for claims related to train accident, theft or loss of luggage. Railways has started the e-RCT (Electronic Railway Claims Tribunal) system, which will put the entire claim process at their fingertips.

What is e-RCT?

e-RCT is a digital platform that will eliminate the old and cumbersome system of paperwork. Till now, passengers had to submit physical files and visit tribunals to get their dues. But with the advent of this new online system, everything from filing the claim to giving the decision will be done easily through computer or mobile phone.

What is Circular Journey Ticket: One ticket, multiple cities, low fares and more freedom – Know the smartest travel secret of Indian Railways

Compensation will be available online in these cases

Through this portal, passengers are entitled to claim for various types of claims:

• Serious matters related to train loss.
• There is loss or theft of luggage during travel.
• There is a dispute related to ticket refund.
• The second problem is caused by the negligence of the Railways.

Easy claim filing process

• The new system has a step-by-step guide so that the common man does not face any difficulty in applying:
• You can file your case by logging into the portal from any corner of the country.
• While filling the form, the system will automatically tell which documents are required, so that there will be no mistake.
• As soon as you submit your claim, the software will immediately forward it to the concerned officer, eliminating the possibility of human error.

Hearing will be done through video call

The biggest feature of this system is its e-hearing feature. Now you will not be forced to go to the tribunal office for testimony or hearing. You can talk to the judge and lawyer through video conferencing. This will not only save the passenger’s time but will also reduce legal expenses. You can track the status of your case live to see which table your file is currently on.

Railway Rules: Will there be a charge for carrying luggage in trains? What do the rules of Indian Railways say? Know full details

The post Don’t panic if you lose your luggage during travel, ask for compensation from Railways on e-RCT portal sitting at home; Know how to apply here appeared first on Latest.