Abu Dhabi: Abu Dhabi’s big decision on flight cancellation, free accommodation facility for stranded passengers

Abu Dhabi: Thousands of passengers were left stranded due to sudden cancellations and delays of flights in the region. In view of this situation, the Department of Culture and Tourism – Abu Dhabi took a big step. The department issued a directive on February 28 asking hotels to provide accommodation without extra charges to guests whose flights have been canceled and who are stranded through no fault of their own.

Instructions given to hotels

The department asked hotel managers to extend the stay of such guests and send the extra room expenses directly to the department. This should not put any financial burden on the passengers.

It is reported that after large-scale cancellation of flights, about 20,000 passengers were temporarily kept in hotels or other places of stay. This arrangement was made under the supervision of UAE General Civil Aviation Authority. Food and other necessary facilities were also arranged for the passengers.

discussion on social media

This decision was also discussed on social media platform X. Samir Arora, founder of Helios Capital, while sharing a copy of the order, called it a humanitarian and timely step.

Many people commented that during times of crisis, prices are increased at some places, whereas here priority was given to helping passengers. People appreciated the hotel, food and re-booking arrangements.

Wow. pic.twitter.com/fo7DSPfaXB

— Samir Arora (@Iamsamirarora) March 1, 2026

Steps taken in the interest of passengers

Many responses said that taking on such responsibility in an emergency is a relief step for the passengers. Some people called it an example of crisis management.

This decision sent a message that in emergency situations, the convenience and safety of passengers was given priority. The officials tried to ensure that the affected people are inconvenienced to the minimum and get the necessary assistance.

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