A letter from Railways and catering contractors have fun! Learn about the case in detail

Train Food Service: What do you do when you travel by train and feel hungry? When the train stops at a railway station, we buy food items from the stalls on the platform. Apart from this, use online food delivery service which delivers food to your seat. You must be knowing about catering service. Now the Railway Board has made a big change regarding this.

Less fine will be imposed on catering contractors

• There is catering service in long distance trains.
• With the help of this service, catering facilities are provided in trains.
• Railway Board has made strict rules for catering contractors so that passengers can get clean and nutritious food.
• If contractors violate the rules, a provision for fine or penalty has been made.
• Now the board has decided that less penalty will be imposed on contractors.
• They will be given training for good services.

What is said in the letter?

• Indian Railway Catering and Tourism Corporation i.e. IRCTC provides catering services in railway stations, platforms and trains.
• The Executive Director of Railway Board has written a letter to IRCTC. According to the news of NBT, in this letter it has been said that less fine should be imposed on the contractors.
• Fine or penalty will be imposed according to the quantity of food.
• Instead of imposing fines on contractors, they should be trained and warned if necessary.

When will the fine be imposed?

• Contractors will be fined only when there is an incident of food poisoning.
• A lot of complaints are coming in the same train.
• There is complaint of less food quantity. The method of serving food should be unhygienic.
• Apart from this, more is being charged for food.

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What was the arrangement earlier?

• Earlier, the fine was imposed as per the catering policy issued on 14 November 2023.
• There were provisions for many types of penalties under this policy.
• For the first time, a fine of Rs 5000 was imposed on complaints of cold food, bad taste and late delivery of food.
• If the mistake was committed for the second time, a fine of Rs 10,000 was imposed, for the third time it was Rs 15,000, for the fourth time it was Rs 20,000 and for more than that, a fine of Rs 25,000 was imposed.