New Delhi: Online shopping has become a part of our everyday life. People are now buying almost everything from clothes to mobile phones and groceries through online shopping. But where there is convenience there is also danger. In recent times, cases of online shopping fraud have increased rapidly where people are either sent the wrong product or nothing is delivered. If you have been scammed online then you can get your money back.
How does online shopping scam work?
Online shopping scam occurs when a fake website or seller cheats you of your money. For example, not delivering the product after payment, sending fake or defective product or making offers by creating a fake website.
What to do if you get scammed
If you find out that you have become a victim of an online scam, instead of panicking, take immediate action. First of all, check the details of your transaction, how much money was transferred, to which account or UPI ID and when. Immediately contact customer support at your bank or payment app like Google Pay or PhonePe and report the transaction as fraud.
If you have paid by card, block the card to stop further transactions. File a complaint against the website you purchased from Keep all screenshots, messages and receipts. The sooner you report, the better your chances of getting your money back.
Where and how to complain
To report online fraud, visit the national cyber crime portal cybercrime.gov.in. here you "Report other cyber crimes" Or "Report Financial Fraud" You can register your complaint by choosing the option. You can also lodge a complaint immediately by calling the helpline number 1930. While making a complaint, you will have to provide transaction ID, date, amount, other party’s account/UPI ID and all other evidence.
how to get your money back
If you complain immediately, your case reaches the bank and cyber cell. If the money has not been withdrawn yet or is still in your account, it is frozen and you can get it back after processing. If you delay in complaining, it may be difficult to get your money back as scammers often withdraw money immediately. The most important thing is to report the fraud immediately and start the process as soon as you notice it.
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