The award was presented as part of The Asian Banker’s annual awards program, which evaluates financial institutions based on factors including operational performance, service quality, financial strength and customer value creation.
Representatives of TNEX receive the “Best Digital Bank in Vietnam 2026” award from The Asian Banker. Photo courtesy of TNEX |
According to The Asian Banker, the assessment framework covers five key areas: customer scale and quality, product and market coverage, financial performance, balance-sheet strength, and capital adequacy.
The organizer said the award recognizes institutions that demonstrate sustainable growth while maintaining operational efficiency and prudent risk management.
The recognition comes as digital banking competition increasingly focuses on profitability, service quality and long-term sustainability in addition to customer acquisition.
For TNEX, the latest award extends a streak that began in 2022. The bank said it has focused on building a technology-driven operating model while investing in customer experience and maintaining financial discipline.
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Nguyen Minh, CEO of TNEX, speaks at the award ceremony. Photo courtesy of TNEX |
Earlier this year, TNEX was also included in the “World’s Top 100 Digital Banks Ranking 2026” published by TABInsights, a publication of The Asian Banker Group.
Backed by parent bank MSB, TNEX operates as a digital-only bank without a traditional branch network. The platform uses data analytics and automated processes to support customer onboarding and service delivery.
According to the bank, certain service approval processes now take around five seconds on average, while its user base has grown to more than 2.6 million customers.
TNEX has also expanded its ecosystem through partnerships with technology and business platforms including ZaloPay, Viettel Post, MISA and KiotViet, allowing it to broaden its reach among retail customers and small and medium-sized enterprises.
The bank reported that total assets grew 84% year-on-year in 2025, while revenue from key products increased sevenfold and early delinquency rates declined by 30%.
According to TNEX, these performance indicators contributed to its evaluation by the international judging panel.
The bank said it plans to continue focusing on sustainable growth, technology investment and risk management during its next development phase from 2026 to 2029, while strengthening its role within the broader MSB ecosystem.
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