Kuwait New Law: New rules for online delivery platforms, now there is a limit on commission and fees

The Kuwait government has issued new and strict rules for platforms selling and delivering goods online. Commerce and Industry Minister Osama Budai approved these rules on 9 July 2026. The government says that these measures will protect the interests of both customers and traders and will improve the investment environment in the field of digital commerce.

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Earlier these rules were mainly limited to restaurants and food delivery, but now they have been extended. Now these rules will be applicable to every electronic platform, app or website which works for displaying goods, taking orders and delivery.

New rules for platform fees and delivery charges

The government has set a cap on the commission and other charges charged by platforms, so as to reduce the burden on traders. Its complete information is in the table given below:

According to the rules, no platform can force any shopkeeper to use its delivery service. If a merchant makes deliveries with his own staff or vehicles, the platform cannot penalize him in any way. All licensed operators will have to convert their business activity to “Managing Delivery Services via Electronic Platforms”.

These rules are part of the Digital Commerce Law (Decree-Law No. 10/2026), which is fully implemented from July 2026. Under this law, it is mandatory for all online businesses to register with the Ministry of Commerce and Industry (MOCI). Also, companies will have to clearly give complete information about their prices and business.

The Ministry of Commerce and Industry will now monitor compliance with these rules and can also conduct independent audits if needed. If a platform violates these rules, it will be fined heavily, its business may be suspended or in serious cases, it may even be sentenced to jail.