About 194,000 Jetstar Asia customers with unused bookings or vouchers are entitled to refunds totaling SGD11.4 million (US$8.92 million) without having to prove their claims, according to written grounds issued by a Singapore court.
The Singapore International Commercial Court (SICC) on Thursday approved the low-cost airline’s restructuring scheme. The scheme followed a decision by its parent company, Australian carrier Qantas, to cease its business in Southeast Asia and Japan.
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Jetstar aircraft seen at an airport. Photo by Pixabay/FranckinJapan |
Under the scheme, customers with tickets, bookings or vouchers were placed in an “administrative convenience class.” They were excluded from voting and deemed to have unanimously approved the scheme. They also do not have to file a proof of debt or take any other action in connection with it.
The decision comes after Jetstar Asia wound up its Singapore business with financial support from Qantas Group to refund retail customers and settle other liabilities. The directors of Jetstar Asia Airways, the Singapore-incorporated company operating the airline, announced on June 11, 2025, that the business would cease permanently.
At the May 21 hearing, the airline said nearly 146,000 customers held vouchers with balances below S$20. Holding a meeting for customers to vote would be administratively impractical and disproportionately expensive, it argued.
As of January 2026, only about 30% of eligible customers had used the existing refund program, which began in June 2025.