Bank Employee Complaint: Customers who go to the bank to open an account, get KYC done or for any financial work often have to face bad behavior of the employees. If any bank employee uses foul language, behaves insultingly with you or avoids your problem without listening to the proper reason, you can complain about it. Under the grievance redressal mechanism of the Reserve Bank of India (RBI), customers get the option to raise their problems with the concerned bank and through the prescribed procedure. Let us know what you should do in such a situation.
What to do if a bank employee misbehaves?
It is not necessary to tolerate misbehavior of any employee while working in the bank. If such an incident happens to you, first of all remain calm and gather information related to the matter. Clearly record the date and time the incident occurred, who the employee involved was, and what caused you trouble because of his or her behavior.
If there were any witnesses present during the incident or you have any other evidence related to the complaint, preserve that as well. After this present your point in front of the responsible officer of the bank. While making a complaint, it is better to give complete details of the incident rather than just making allegations. This may help the bank to investigate the matter.
First of all tell the branch manager of the bank
If any employee in the branch misbehaves with you, first contact the branch manager. You can give your complaint in writing. In the complaint, mention the details of the incident, information of the concerned employee and your problem.
After submitting the complaint, take its receipt or complaint number. This will make it easier to know the status of the complaint in future and take the matter forward if needed.
If your problem is not resolved at the branch level, the bank’s regional office, head office or official customer complaint department can be contacted. Apart from this, one can also get the option to lodge a complaint through the bank’s website or through available customer service channels.
If solution is not found within 30 days, complain to RBI (Bank Employee Complaint)
If you have earlier lodged a complaint with the concerned bank, but the same has been rejected by the bank and you are not satisfied with its response, you can take recourse to the grievance redressal mechanism of RBI as per eligibility. If the bank does not receive a response within 30 days of receiving the complaint, a complaint can still be made to the RBI subject to the prescribed conditions.
For this, the Reserve Bank of India Integrated Ombudsman System The complaint management portal available under can be used. You will have to go to the official portal and fill the information related to the complaint and submit the necessary documents.
Keep in mind that it is usually necessary to lodge a complaint with the concerned bank before filing a complaint with the RBI. Also, not every complaint is automatically accepted. The complaint is considered depending on the nature of the case and the eligibility conditions prescribed by RBI.
Keep these documents ready while filing complaint
It can be useful to keep some important information with you to strengthen the complaint related to the behavior of the bank employee. These include the name and address of the bank branch, date and time of the incident, available identification of the employee, number of complaints lodged earlier and the response received from the bank.
If you have any valid evidence related to the incident, keep it safe as well. While making online complaint, documents may have to be uploaded in the prescribed format. The information given in the complaint should be clear and factual.
If the matter is serious then you can also contact the police
If there is a case of misbehavior in the bank including threats, assault or any other serious incident, the police can be contacted depending on the circumstances. The internal complaint procedure of the bank and the purpose of filing a complaint with the police may be different. Therefore, in serious cases it is not necessary to wait only for the bank’s response.
Important thing for bank customers
To solve any problem related to the bank, it is important for the customers to know the correct complaint procedure. In case of any problem related to inappropriate behavior of the employee or service, first file a complaint with the bank and maintain its record. If you do not get a solution, use the official grievance redressal portal of RBI. This may help in taking your complaint forward through the prescribed process.