- Delivery needs to be viewed as an extension of hospitality
- Special menus from premium restaurants for delivery
- Aiming to provide a restaurant-like experience even in home meals
Mumbai News : Ordering food from restaurants is no longer just a convenience but a premium for family events and entertaining friends at home. of restaurants Food is preferred. According to RedSeer's 'State of India's Foodservices Market 2026' report, online delivery currently accounts for 11 percent of the country's food service market and is projected to reach 20 percent in the next five years.
Delivery needs to be viewed as an extension of hospitality
Considering this changing trend, restaurants should look at delivery as an extension of their hospitality rather than just a sales medium, says Prashant Issar, Managing Director of Bellona Hospitality and founder of 'Ishara'.
Highlighting the changing consumer mindset, Prashant Issar said, “When someone orders multiple dishes for dinner with family or friends, he only food He is not inviting, but he is hosting. He has borrowed our kitchen for that evening. So besides the food arriving on time, it is very important that the original hospitality experience of the restaurant from which it came is retained at home as well.
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Special menus from premium restaurants for delivery
Premium restaurants are now creating special delivery menus with travel in mind. Changes are being made at various levels such as maintaining the crispiness of the roti-naan, handling the dumplings safely or packing the sauce separately. Also, customers are valuing food delivery on time and in perfect condition rather than super-speed for such large orders.
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Aiming to provide a restaurant-like experience even in home meals
Isser added, “In the past, we used to stand at the door of our restaurant and greet guests. Now that door could be someone's house across town. Our goal is to ensure that our identity and quality is evident in what arrives. The big opportunity for premium restaurants is to offer the same great experience to the customer whether they dine-in or take-out.”