New Delhi: WhatsApp users may see many big changes in the coming times. The company's global head Kunal Shah has shared his plans for the future of the app. He says that work is being done to make WhatsApp such a platform where people can not only talk but can also do bill payment, financial services and other daily tasks easily. For this, the company is emphasizing on AI and partnership with different service providers.
What is going to change in WhatsApp?
Kunal Shah expressed his views about the future of WhatsApp on social media platform X on November 10. He has talked about working on three major areas. These include better communication, making everyday tasks easier and saving user time with the help of AI.
1. Voice notes and videos will be better than before
Now not only text messages but also voice notes, group chat, stickers and videos are used extensively on WhatsApp. According to Kunal Shah, more than 10 billion voice messages and more than 4 billion stickers are sent daily on the platform.
The company is working on a plan to make these facilities easier and better, so that people can express themselves more effectively and stay connected with their loved ones. However, the launch date of the new features or their complete information has not been revealed yet.
2. Bill payment can be done through WhatsApp only
Another big part of the company's plan is to make everyday tasks easier within WhatsApp. For this, partnerships are being made with financial services companies and telecom partners.
This may include bill payments, loan related services and facilities like eSIM or mobile connectivity while travelling. Its purpose is that the user does not have to go to another app or website again and again to complete the work started in a chat.
It is worth noting that WhatsApp has already started the facility of payment of electricity, water, gas and other domestic bills in India. In such a situation, efforts may be made to connect these services in a better way in the coming time.
3. AI will automatically find the necessary information
The role of AI is also going to be important in the future plans of WhatsApp. Kunal Shah wants that AI should not be limited to just answering questions, but should also help users in their daily tasks.
For example, AI can help you find important information in chat, remind you about booking details, and help you avoid missing appointments. This will reduce the need for users to search for information in different chats and messages.
However, detailed information regarding the working method and availability of these possible features has not been given yet.
4. Is WhatsApp preparing to become a super app?
These plans of WhatsApp indicate that the company wants to take the app beyond messaging. If these features are implemented well, users can get the option to do many things related to conversation, payment, connectivity and AI on a single platform.
This has special significance in a big market like India, where crores of people use WhatsApp for personal conversations as well as to connect with businesses and customers.
5. Emphasis will also be on privacy and security
Along with new features, maintaining the privacy of users will also be the priority of the company. Kunal Shah has clarified that the end-to-end encryption system of private messages and calls on WhatsApp will continue as before.
For now, these changes should be seen as the company's future plans. Information about the launch date and availability of all the features has not been revealed yet.