UP News: Yogi government is continuously taking steps to solve the problems of electricity consumers in Uttar Pradesh. The government's emphasis is on quickly resolving electricity related complaints and providing better facilities to consumers. In this direction, during the month of October, all the five electricity distribution corporations of the state have shown speed in resolving the complaints. During this period, a total of 7.41 lakh complaints were received, out of which 7,09,038 complaints were resolved. In this way, 95.63 percent of the total complaints received in October were resolved.
According to the data of Uttar Pradesh Power Corporation Limited (UPPCL), all the five power distribution corporations of the state together solved the problems of lakhs of consumers. These figures show that the electricity department is paying special attention to resolving complaints. The government wants that consumers should not have to make repeated visits to electricity offices for electricity related problems and their complaints should be resolved within the stipulated time.
Madhyanchal Discom resolved most of the complaints
According to the Discom, Madhyanchal Vidyut Vitran Nigam Limited remained at the forefront in redressal of complaints. Madhyanchal Discom resolved about 2.54 lakh complaints in October. After this, Paschimanchal Vidyut Vitran Nigam resolved about 1.41 lakh complaints and Dakshinanchal Vidyut Vitran Nigam resolved about 1.33 lakh complaints.
At the same time, about 1.12 lakh complaints were resolved in Purvanchal Vidyut Vitran Nigam. Apart from this, Kanpur Electricity Supply Company (KESCO) also resolved more than 66 thousand complaints. In this way, all the five electricity distribution corporations of the state together resolved more than 7 lakh complaints.
Most complaints related to electricity supply
In the month of October, most complaints were lodged by consumers regarding electricity supply. Apart from this, people also contacted the department regarding other problems related to electricity services. Electricity helpline number 1912 has been made a major medium to resolve these complaints.
The government says that merely registering the complaint is not enough, but it is also necessary to resolve it to the satisfaction of the consumer. For this reason, emphasis is being laid on improving the process of redressal of complaints and providing relief to consumers.
Daily monitoring of complaints from the control room
Daily reviews are being conducted in all control rooms and especially in the master control room to resolve power related complaints at the earliest. Officials have been instructed to keep an eye on the pending complaints and ensure their speedy resolution.
The objective of this system is that no consumer's complaint remains pending for a long time. By getting information about the status of complaints through the control room, the process of resolving them is being expedited. Yogi government is giving priority to the convenience of consumers along with making electricity services more transparent and accountable.
File complaint at home through number 1912 and website
Electricity consumers do not need to go to the electricity office to lodge a complaint. Toll free helpline number sitting at home 1912 You can register your problem by calling. Apart from this, complaint can also be made by visiting the official website of Uttar Pradesh Power Corporation Limited (UPPCL).
For this, the '1912 complaint registration' option available on the website can be used. After registering a complaint through digital medium, it is also easy to monitor its disposal. The aim of the government is to provide electricity consumers the facility to express their problems in a simple manner and get their solutions. Disposal of 95.63 percent complaints in October is an important step taken in this direction.