New Delhi:From sending emails on Outlook to holding meetings on Teams and using Copilot, millions of users dependent on Microsoft services have finally got a relief. The company has announced a fix for the global outage that lasted for more than 36 hours. On the morning of Saturday, November 14, Microsoft said that the technical problem has been resolved and all its services are working again. The effect of this outage was seen in more than 70 countries. This affected the daily work of companies, government institutions and common users. According to Microsoft, there should be no problem in using Microsoft 365 services including Outlook, Teams and Copilot. However, the company is still monitoring the pending messages in its system and emails. He has also apologized for the trouble caused to the users.
The problem with Microsoft's services started on Thursday, November 12. First of all, users reported difficulty in opening mailboxes of Exchange Online. After this the problem reached other platforms like Outlook, Teams, Copilot, SharePoint, Planner and To Do. Features like sending messages and holding online meetings on Teams were working to a large extent, but calendar and meeting scheduling features were affected. Copilot users also had trouble opening chats and accessing information related to emails, calendars and files. The company said that after the recent network changes, a technical problem related to the already ongoing network capacity upgrade was revealed. Microsoft clarified that this was not a cyber attack or an incident related to AI agent.
Work of airlines and companies was also affected
This disturbance affected many areas. In India, IndiGo said its email support service has been affected and customers may have trouble receiving messages. The airline asked passengers to use its website or app for immediate help. At the same time, Air India clarified that there was no impact on the operation of its flights. The company rerouted email traffic to keep in touch with customers. OpenAI and Anthropic also reported problems with their Microsoft 365 connectors.
Microsoft apologized, promised to submit report
Instead of starting the services all at once, the company restored their services gradually and checked their stability at every stage. The timeout period for handling pending emails was also increased to 48 hours. Microsoft said it is monitoring the system and will issue a detailed report once the investigation is complete. This incident has once again shown how important it is for institutions dependent on big technology services to have alternative arrangements and emergency plans.