Airtel, Jio Slam TRAI For Splitting Voice, Data Packs, Tariffs

By Sandy Verma On Dec 26, 2024

The Telecom Regulatory Authority of India (Trai) recently mandated telecom operators to introduce special tariff vouchers (STVs) offering voice and SMS-only services. This decision aims to benefit India’s remaining 2G users, particularly dual SIM owners, elderly individuals, and rural populations who do not require data. Telecom operators, however, have voiced strong opposition, terming the move regressive.

Industry Pushback: Concerns Raised by Telcos

Telecom companies argue that this mandate could hinder India’s transition to a data-driven economy. They believe that introducing voice-only packs contradicts the trend of offering free voice services bundled with data. This step could discourage 2G users from upgrading to 4G or 5G networks, affecting access to government-to-citizen (G2C) online services and slowing down India’s Digital India mission.

Implications for 2G Users and Data Adoption

According to industry leaders, the regulation may inadvertently isolate 2G users from the benefits of data services, such as digital payments and online government schemes. Reliance Jio’s JioBharat initiative, which aims to replace 2G phones with affordable 4G devices, reflects the industry’s push for a “2G-free India.” Telcos worry that Trai’s mandate could stall such initiatives and delay broader data adoption.

Contradiction with 5G Rollouts

At a time when Reliance Jio and Bharti Airtel have launched nationwide 5G networks, and Vodafone Idea is preparing for its rollout, the regulation appears out of sync with the industry’s focus on data-centric services. Telcos argue that promoting voice-only packs detracts from efforts to upgrade 2G users to 4G and 5G, a critical step for India’s digital evolution.

The Way Forward

While Trai’s mandate aims to address the needs of specific user groups, its broader implications on India’s telecom landscape cannot be ignored. Striking a balance between inclusivity for 2G users and the push for data-centric services will be crucial to achieving the goals of a truly digital India.