Big change in flight ticket rules, now cancellation and name correction will be completely free within 48 hours.

Complaints of passengers regarding cancellation of air tickets were coming to the fore for a long time. Many people used to say that huge deductions are made as soon as the tickets are cancelled. Now DGCA has implemented a new rule to reduce this problem. According to the new rule, if a passenger books a ticket directly from the airline’s website, cancellation within 48 hours will be completely free. This means that the full amount of the ticket will be refunded. This decision has been taken keeping in mind the interest of the passengers. This is expected to increase trust.

Will the name mistake be corrected for free?

Often a small mistake is made in the spelling of the name at the time of ticket booking. Earlier, additional fees had to be paid to correct this mistake. This burden has been removed in the new rules of DGCA. Now the passenger can correct the name mistake within 24 hours for free. This facility is especially beneficial for those booking online. This will reduce the risk of trip cancellation due to mistakes. Mental stress for passengers will also be reduced. Airlines will also have to simplify the process.

How to get refund on agent booking?

Many people book tickets through travel agents or online portals. In such cases there was often confusion regarding refund. It has been made clear in the new rule that the responsibility of refund will be of the airline. Airlines will have to return the money within 14 working days. This will provide relief to passengers from long wait. Instructions have been given to keep the entire process digital. Transparency will increase and disputes will reduce. This step is being considered in the direction of strengthening consumer rights.

Are medical emergencies included?

Earlier, passengers faced difficulty in getting refunds in cases of medical emergencies. Now DGCA has also included this situation in the rules. If the passenger cancels the journey due to health reasons, he will get a refund. The process will be easy if necessary documents are provided. This will reduce the financial burden in critical situations. Airlines have been instructed to adopt a sensitive attitude. This change reflects human perspective. Passengers have welcomed this decision.

Why did DGCA change the rules?

DGCA was receiving many complaints related to ticket refunds and cancellations. Especially the irregularities in some flights in December 2025 had made the issue serious. Questions were raised over the delay in returning money to the passengers. Under these circumstances the rules were modified. The aim is to provide better service to the passengers. Besides, it was also necessary to fix the accountability of the airline companies. The new rules are being considered as a step in this direction.

What major benefit will the passengers get?

The new rules will benefit passengers at many levels. The biggest benefit is that you will get a chance to correct the mistake after booking the ticket. There will be no financial loss due to loss of deduction on cancellation. Fixed time limit for refund will increase confidence. Passengers will not have to make rounds of different departments. Digital process will save time. There will be flexibility in making travel plans. Overall, both convenience and trust will increase.

Will the responsibility of airlines increase?

After these rules, the responsibility of airlines has also increased. They have to provide timely refunds and strengthen customer service. It will be necessary to improve the ticket booking system. The process of name correction and cancellation will have to be simplified. Action is possible if rules are not followed. This will increase competition in the airline industry. The competition to provide better service will begin. Ultimately only the passengers will benefit from it.