Comedian Kunal Kamra has once again taken aim at Ola and its founder, Bhavish Aggarwal, after social media users reported an unusual occurrence at Ola service centres. According to claims shared on X (formerly Twitter), bouncers have been deployed at service centres to handle customer issues. This has raised concerns about how Ola is managing customer grievances.
The Allegations: Bouncers at Service Centres
A post by X user RJ Kashyap brought the issue to light, stating that he saw 5-6 bouncers at his local Ola service centre arguing with customers, including women. The post caught Kamra’s attention, who sarcastically suggested that journalists fact-check the situation. Kamra then commented, “If true, this is truly unique – sales team for sales and bouncers for after-sales.”
Please can a journalist fact check this.
If true this is truly unique –
Sales team for sales & Bouncers for after sales 😂😂😂 https://t.co/AGz6oKiKxP— Kunal Kamra (@kunalkamra88) October 20, 2024
Customer Complaints Amplified
Other users have joined the conversation, sharing their negative experiences. Amol Choudhary, another X user, alleged that bouncers were at the Ola Experience Centre in Mumbai, preventing repairs and responding aggressively to customers. Choudhary even posted photos and videos to back his claims. Despite the uproar, Ola has not issued a public comment on the matter.
Kamra vs. Bhavish Aggarwal: An Ongoing Dispute
This is not the first time Kunal Kamra has critiqued Ola’s customer service. Kamra has previously called for Bhavish Aggarwal to address customer complaints more transparently, pointing out the lack of a public plan for refunds or resolutions. Aggarwal, in response, dismissed Kamra as a “failed stand-up comic” and insisted that Ola is working to expand its service network.
A Lighter Take Amid the Feud
While the debate continues, Harsh Goenka, a prominent industrialist, took a light-hearted approach. He posted a humorous comment on social media, saying, “If I have to travel short distances, say from one ‘kamra’ to another, I use my Ola,” adding a touch of humor to the otherwise heated dispute.
Kamra’s public critique continues to put pressure on Ola to respond to the mounting customer complaints and unusual service centre practices.
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