A day after BookMyShow’s CEO and technical head were summoned by the Mumbai police over the alleged black-marketing of tickets for Coldplay’s concerts in Navi Mumbai in January, the company has said it has no association with any unauthorised ticket-selling or reselling platforms and has also filed a police complaint.
BookMyShow has also claimed that it took a number of steps to ensure that all genuine fans had a fair chance to secure tickets for the British pop-rock band’s concerts and warned against buying passes from unauthorised sources, said an NDTV report.
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The Mumbai police summons to BookMyShow CEO and co-founder Ashish Hemrajani and its technical head were issued on Friday following a complaint by an advocate, who had alleged that the platform had facilitated the black-marketing of the tickets for Coldplay’s concerts as part of the Music Of The Spheres World Tour, which will be held in Navi Mumbai’s DY Patil Stadium between January 19 and 21.
A Mumbai police official said Hemrajani and the technical head did not honour the summons and appear before them on Saturday, giving no explanation. He said a fresh summons would now be issued.
In his complaint, advocate Amit Vyas said the tickets priced at Rs 2,500 were being sold on some websites and by some individuals for as high as Rs 3 lakh and sought a case of fraud against BookMyShow.
The platform’s website had crashed before the sale of the tickets began on September 22 and some people said their number in the queue was 5 lakh plus when the site came back online and tickets could be purchased.
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A BookMyShow spokesperson said, “With 13 million (1.3 crore) fans eager to get tickets and logged in, emotions ran high on September 22nd on BookMyShow for Coldplay’s Music Of The Spheres World Tour 2025 in India. At BookMyShow, we’ve worked hard to ensure every fan had a fair chance to secure tickets, capping it at 4 tickets per user across all shows, providing clear, step-by-step booking guides and maintaining transparent communication through all our official channels.”
The spokesperson added that BookMyShow opposes the practice of scalping and black-marketing of tickets, which is punishable by law, and said that the company has filed a complaint with the police.
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