Consumer court gives strict warning on poor service of Ola Electric, customer will get new scooter or money

Ola Electric Case: Thane’s District Consumer Disputes Redressal Commission has adopted a strict stance against Ola Electric. The court has directed the company to provide a new scooter to one of its customers in exchange for the damaged scooter or return the entire amount. The court considered this a “gross deficiency in service” and “unfair business practices”.

only after delivery technical problems occurred

A lawyer from Navi Mumbai bought a new Ola Electric scooter in July 2024 by paying ₹96,997. But just two days after delivery, during the first long ride, the scooter faced serious problems in speed and battery. The battery suddenly dropped from 21% to 3% and the scooter stopped in the middle of the road, which could have put the customer’s life at risk.

Ola’s cold response despite complaints

The customer reported the problem through several emails and WhatsApp messages, but did not receive any response from the company. Only when the complaint was raised on social media, the scooter was taken for service. Months later, the scooter was returned, but it was dirty and full of scratches.

Strict action of the court

The court found that the technical problems of the scooter were present from day one, and the negligence of the company was clear. No representative from Ola was present in the hearing.

The court ordered:

• The customer should be given a new scooter of the same model.
• If the new scooter is not available, the entire ₹96,997 will be refunded along with 6% per annum interest.
• ₹20,000 for mental distress and ₹15,000 for legal expenses should be paid.