Delhi government launches ‘CM Jan Suni App’, now file e-district and other complaints sitting at home, complaints will be resolved in 15 days

By Samira Vishwas On Feb 22, 2026

Delhi Chief Minister Rekha Gupta has launched a new ‘CM Public Hearing Portal’ and mobile app for speedy and transparent resolution of public complaints. Now citizens will be able to file complaints from their mobile or computer while sitting at home. The progress of the complaint can also be tracked through the portal and app, which will increase transparency. The government says that with this people will not need to visit offices and the problem will be resolved quickly. The process of filing a complaint in the app and portal is simple and user-friendly. This initiative is being considered a big step towards making the government grievance redressal system in the capital digital and citizen-centric.

Now Delhiites do not need to visit offices to get their problems and complaints resolved.
Through CM Jansunwai Portal and Mobile App, problems like water, electricity, roads and cleanliness can be directly sent to the concerned department while sitting at home.
Complaint will be filed with one click and… pic.twitter.com/WY5sqaYHMM
— CMO Delhi (@CMODelhi) February 21, 2026

Many types of facilities will be available

Through this portal and app, people will be able to easily register their problems related to e-district services. Apart from this, complaints related to EWS (Lower Income Group), DG (Disabled) and CWSN (Children with Special Needs) can also be filed online. After filing the complaint, people will be able to track the progress from their mobile or computer, which will ensure transparency.

For the first time in Delhi, we opened the doors of government to the public through public hearing. Now, by making public hearing digital, it is being made more simple, transparent and effective.
Today, from Delhi Secretariat, ‘CM Jansunwai Portal and Mobile App’, ‘e-District Portal’ will be connected to CSC centers and new… pic.twitter.com/53l4g7cdUe
— Rekha Gupta (@gupta_rekha) February 21, 2026

The portal has been linked to the Digital Seva Portal, so that citizens do not have to visit different government offices and most of the government services are available on a single platform in a simple and quick manner. After registering the complaint, citizens will be able to track the progress of their complaint online, which will ensure transparency in the resolution process.

Promise of solution in 15 days

The government has said that every complaint will be resolved within 15 days. The complainant will get updates on his mobile only, due to which there will be no need to inquire again and again. If there is a delay in resolution at any level, the same will also be monitored to ensure accountability of the responsible officers. Through this portal and app, citizens will be able to lodge complaints related to e-district services, EWS, DG and CWSN from the comfort of their homes. The portal has been linked to the Digital Seva Portal, so that citizens do not have to visit different offices and most of the government services are available on a single platform.

Emphasis on transparency and accountability

Delhi Government has launched ‘CM Jan Suni Portal and Mobile App’ to speed up disposal of public complaints and increase transparency in administration. According to the government, with this new system every complaint will be registered online and its status can be easily tracked. It will also be recorded in the system that with which officer the case is pending and for how long, which will ensure accountability of departments and officers. This initiative will bring speed and transparency in redressal of complaints. Officials will be held responsible to resolve complaints within stipulated time.

After the launch of ‘CM Jan Suni App’, enthusiasm was seen among the people. Citizens say that if the complaints are resolved within the stipulated time then this step will prove to be very beneficial. The Delhi government claims that this initiative will make the capital a great example towards digital and accountable governance.

Follow the LALLURAM.COM MP channel on WhatsApp