Amidst the ongoing disruption in IndiGo for more than a week, this matter has now reached the court. The Supreme Court has termed this issue as very serious. The apex court said that it is aware of the situation, although the Supreme Court refused to hear it. At the same time, the Delhi High Court sympathetically listened to the problems of the passengers and has agreed to hear the petition related to this issue on December 10. Meanwhile, IndiGo CEO Peter Albers, COO Isidre Porqueras have filed a reply to the DGCA show cause notice. At the same time, sources also said that the DGCA committee can summon the CEO and COO of IndiGo on Wednesday.
What did IndiGo CEO and officials say in response?
DGCA said IndiGo sent the reply at 6:01 pm on December 8, which was signed by CEO Albers and Accountable Manager Porqueras. “He is extremely regretful and deeply regrets the inconvenience caused to customers,” he wrote in response to the notice. The airline attributed the disruption to the combined effect of a number of factors that operated as an unfortunate and unexpected coincidence. They are being investigated.
It is not possible to find out the exact reasons at this time.
In response, IndiGo wrote, ‘Due to the sheer scale of operations and complexity of the situation, it is not possible to ascertain the exact reasons at this time. The DGCA manual has a response period of 15 days for show cause notices and more time has been sought to submit a complete root cause analysis (RCA), upon completion of which it will be shared.’ In such a situation, now Indigo can be given more time for a detailed reply.
Number of passengers increased at Delhi railway stations
The problems of passengers have increased due to disruption of air services, in such a situation Railways has emerged as a major source of relief for them. A significant increase in the number of passengers was seen at various railway stations on Sunday. Keeping the situation in mind, Railways has run many special trains and has also added extra coaches in many regular trains. Additional staff has been deployed from New Delhi Railway Station for the convenience of passengers from far-flung cities. Where there are frequent delays and cancellations in air travel, special trains are being operated for passengers. Employees have been deployed at railway stations to help the passengers, who are helping them in getting from the platform to their coach.
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