Full money refunded on cancellation within 48 hours, DGCA changed rules; Now the name mistake will be corrected for free

DGCA: Now if a mistake happens after booking a flight ticket, there is no need to panic. The Directorate General of Civil Aviation (DGCA) has given great relief to the passengers by changing the rules. Under the new rules, passengers will be able to cancel or change their tickets without any extra charges within 48 hours of booking subject to certain conditions. Apart from this, if the ticket is booked directly from the airline’s website and the name mistake is pointed out within 24 hours, then no extra charge will be levied for correction in the name of the same passenger.

DGCA has also clarified that if the ticket is purchased from a travel agent or online portal, the airline will be responsible for the refund. The airline will have to confirm the refund within 14 working days.

Relief will also be available in medical emergency

Now, if a passenger or family member suddenly gets admitted to the hospital during the journey, then there will be exemption on cancellation of the ticket. In such a situation, the airline may offer a refund or ‘credit shell’ (saving money for future travel).

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Why were the rules changed?

Passenger complaints regarding delay in ticket refund were increasing. In response to this, DGCA has changed the rules related to airline ticket refunds. The issue of refund also came up for discussion during the disruption in Indigo flights in December 2025. At that time the government had directed the airline to refund the money within the stipulated time.

What is the 48 hour ‘look-in’ facility?

Under the new rules, passengers will have the option of ‘look-in’ till 48 hours after booking the ticket. During this period, passengers can cancel or change their tickets without any extra charge. However, if the fare for the new flight is higher, they will have to pay the normal fare. This facility will not be applicable on tickets booked less than 7 days from the date of booking for domestic flights, less than 15 days for international flights and tickets booked directly from the airline’s website. If the ticket is changed or canceled after 48 hours, normal cancellation fees will be charged.

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What’s the rule about name mistakes?

If a ticket is booked directly through the airline’s website and the name error is pointed out within 24 hours, no extra charges will be levied for correcting the name of the same person. However, if the ticket was purchased from a travel agent or online portal, the airline will be responsible for the refund. The airline will have to return the money within 14 working days.

How many complaints are being received?

According to DGCA data, the airline has received 29,212 complaints from passengers in December 2025. Out of which 7.5% were related to refunds. In the same month, domestic airlines carried more than 14.3 million passengers. India is one of the fastest growing civil aviation markets in the world. Domestic airlines are expected to serve more than 166.9 million passengers by 2025. Therefore, the purpose of the new rules is to provide more convenience and confidence to the passengers.

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