DGCA gives big relief to air passengers: Minimum 60% seats in flight on same PNR, no extra fees to be paid
Delhi. It has now been made mandatory to assign seats to passengers booked on the same PNR together in the flight. The Directorate General of Civil Aviation (DGCA) has issued instructions in this regard to all the airline companies. It says that it will be mandatory to allot at least 60 percent seats without any extra fee. Also, for tickets booked on the same PNR, passengers will have to be given seats together, as far as possible they have been asked to provide adjacent seats.
Generally, many such incidents have come to light in which people from the same family were allotted seats far apart on tickets booked on the same PNR, which caused problems to the people. Airlines used to charge a hefty fee for selecting a preferred seat.
The Civil Aviation Ministry said on Wednesday that it has issued this instruction through DGCA so that the facilities of the passengers can be taken care of. This is a part of its continuous efforts to improve passenger amenities.
The instructions state that transparent and passenger-friendly arrangements should be made for carrying sports equipment and musical instruments in flights, keeping in mind the safety and operational rules. Airlines have also been directed to formulate a clear and transparent policy regarding carrying pets in flights.
DGCA has asked the airlines to strictly follow the rules regarding passengers’ rights, especially in cases where the flight is delayed or canceled or the passenger is refused boarding despite having a confirmed ticket.
Airlines will have to clearly display passengers’ rights on their websites, mobile apps, other booking platforms and at their counters at airports. Instructions have been given that information about the rights of passengers should be given to them in regional languages also.
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