E20 Petrol Engine Damage Case : Big verdict on E20 petrol! A historic court ruling in favor of the consumer

While the use of E20 petrol mixed with ethanol is on the rise across the country, many motorists still have doubts. Some people experience this fuel affecting the car’s performance, while others complain of reduced mileage. In this background, an important decision given by the consumer court can be a relief for the vehicle owners.

A vehicle owner residing in Raipur in Chhattisgarh approached the Consumer Commission regarding his vehicle. According to him, after starting to use E20 petrol, the vehicle started experiencing technical problems one after the other. They noticed that the engine was not running smoothly, the car was stalling and the fuel consumption was also increased. After repeatedly showing the car to an authorized service center, the problem persisted and finally they had to spend a lot of money out of their own pocket to repair the engine.

The vehicle manufacturer and the dealer accepted the consumer’s allegations…

After the case went to court, the car manufacturer and the dealer did not accept the consumer’s allegations. The company said the model concerned is suitable for E20 petrol. It was also argued that the failure of the engine could have been due to the fault in the vehicle’s maintenance or usage.

E20 Petrol: Does using ethanol containing petrol cause engine damage? IIT…

However, the Consumer Commission did not agree with these claims. The customer had submitted evidence of getting the vehicle inspected and repaired at an authorized service center from time to time. However, as the defect persisted, the commission observed that the company had failed to take proper remedial action. Therefore, the commission expressed a clear opinion that the entire responsibility cannot be placed on the consumer.

E20 petrol is easily available at many petrol pumps…

In this case, the commission highlighted another important point. At present E20 petrol is easily available at many petrol pumps in the country. Therefore, consumers are left with no other fuel options. In such a situation it is not feasible to say “don’t use this petrol”. The Commission clarified that it would not be appropriate to blame the consumer when he has no choice.

Considering all these factors, the commission directed the vehicle company and the concerned dealer to refund the entire cost of the engine repair to the customer. Apart from this, he asked to pay financial compensation for the mental suffering caused. The company is also liable for court proceedings and legal expenses.

E20 Petrol: Does using ethanol containing petrol cause engine damage? IIT…

In case of serious technical problem with the vehicle, the authorized service center records…

If the amount is not paid within the specified time as per the order of the Commission, the amount will have to be paid along with interest. Therefore, this decision is considered important in terms of protecting the rights of consumers. This verdict has sent a clear message to motorists. Records, bills and other documents of the authorized service center must be maintained in case of serious technical problems with the vehicle. Having the right evidence can effectively present your case in consumer court and increase the chances of getting justice. This decision can be an important reference in future similar cases.