How to complain about refund or re-schedule in case of flight cancellation, know the complete process

By Samira Vishwas On Dec 8, 2025

IndiGo Crisis: In recent times, there has been a significant increase in the incidents of flight cancellations and delays in IndiGo airline, due to which thousands of passengers are facing a lot of trouble.

IndiGo Crisis: Thousands of passengers in the country are facing a lot of trouble due to incidents of flight cancellation and delay in Indigo airline. Amidst all this, it is important for passengers to know how to lodge a complaint if their flight is canceled or rescheduled to get a refund of their ticket or to reschedule their journey without extra charges.

Showing strictness on this situation, the Civil Aviation Ministry has directed Indigo to settle the pending refunds of the passengers as soon as possible. The airline has also activated options like ‘Automatic Refund System’ and ‘Plan B’ for the convenience of passengers.

The Ministry of Civil Aviation has directed IndiGo to clear all pending passenger refunds without delay. The Ministry has mandated that the refund process for all cancelled or disrupted flights must be fully completed by 8:00 PM on Sunday, 7 December 2025. Airlines have also been… pic.twitter.com/e8UKc1Ndc1
— ANI (@ANI) December 6, 2025

Complete complaint process for refund/re-schedule

If IndiGo has canceled your flight, you have the option to get a full refund or reschedule your journey without any extra charges. You can do this easily through the official website or app of IndiGo.

Go to ‘Manage Booking’ / ‘Check Flight Status’ section on the airline’s website or mobile app. You can apply for refund and re-schedule by giving your flight information here. If you had paid for the ticket in cash, you can get the refund immediately by going to the airport counter and showing the ticket.

Also read: IndiGo Crisis: Return refunds to passengers by December 7, strict orders from the government to IndiGo

complain here

If you are facing difficulty in contacting IndiGo or getting a refund, you can lodge a complaint on the portal of the Ministry of Civil Aviation. Visit the Civil Aviation Ministry’s ‘AirSewa’ app or portal (www.airsewa.gov.in) and lodge any complaint regarding your flight cancellation, non-refund, or baggage related complaint directly with the ministry.