Indigo’s market grip loosens, share slips to 63.6%

The country’s largest private airline IndiGo’s dominance in the domestic aviation (IndiGo Market Share) market has suffered a setback in the month of November. According to the latest data from the Directorate General of Civil Aviation (DGCA), indigo Its domestic market share has declined to 63.6 percent, whereas in October it was 65.6 percent.

This means that in a single month there has been a decline of about two percent in the company’s share. This decline has come at a time when IndiGo faced serious operational challenges and the regulatory agency had to intervene.

In early November, passengers had to face a lot of trouble due to frequent flight cancellations, delays and technical issues. In view of these operational disruptions, DGCA directed IndiGo to reduce its winter schedule by 10 percent.

This had a direct impact on the number of flights and passenger carrying capacity of the company, resulting in a decline in market share. Aviation experts believe that the decline in domestic market share is a warning sign for IndiGo, as competing airlines are continuously strengthening their hold.

Other airlines have benefited from IndiGo’s weakness. According to DGCA data, the market share of Air India Group, which includes Air India and Air India Express, has increased to 26.7 per cent.

In October this figure was 25.7 percent. At the same time, SpiceJet’s share also increased to 3.7 percent, which was 2.6 percent last month. In contrast, Akasa Air’s domestic market share declined to 4.7 percent in November, compared to 5.2 percent in October.

Passenger complaint data also highlights the challenges facing the aviation sector. Airlines received a total of 1,196 passenger-related complaints in the month of November, of which 50.6 percent were related to in-flight problems.

Apart from this, 17.9 percent complaints were related to goods, while 12.5 percent complaints were registered regarding refunds. These figures show that service quality and operational stability will remain the biggest test for airlines in the coming months.

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