Central Consumer Protection Authority (CCPA) has clarified that Service charge is mandatory in restaurants bill. Can’t add – this consumer protection law under illegal and unfair trade practices It is believed. violators of this rule Action continues on many outlets in which the major chain Barbecue Nation also to to stop this fee immediately Has been ordered.
What happened in the order?
CCPA states that if a restaurant automatically Adding service charges without customer consentthen he violation of consumer rights doing. such fee Cannot be used by any other name and send it to the customer should not be forced to pay. If it is included in the bill then on it GST also cannot be imposed.
CCPA action:
CCPA across the country Action against 27 restaurants In many places, 10% service charge was already being added by default. During inspection, it was found that at some places that charge GST was also being imposedwhich is against the rules. to these restaurants remove charge from bill, to refund And change billing system Instructions have been given.
Special instructions to Barbeque Nation:
After a customer complaint the CCPA Barbecue Nation warned that it will stop charging service charges stop immediately. In this case the complainant should first ₹335 refund was done and now the authority has mandatory charge removal Have ordered.
Consumer Rights:
Under the CCPA, consumers have the right to:
• May ask to remove service charges added without consent.
• May refuse to pay service charges.
• If this continues then one can lodge a complaint on National Consumer Helpline.
• Can also ask for a refund of the fees added.
Court’s stance:
Delhi High Court 28 March 2025 It was clarified that this fee as per customer wish should be taken and it not binding can be made – to do so contrary to consumer interests Is.
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