Ola Electric claims to resolve 99.1 percent consumer complaints

By Sandy Verma On Oct 23, 2024

Bangalore�बैंगलोर: Responding to the show cause notice recently sent by the government, O La Electric has claimed that it has resolved about 99.1 percent of consumer complaints. Ola Electric said in its official statement, “We would like to reiterate that Ola Electric has a robust mechanism in place to address complaints raised regarding our vehicles. In fact, we would like to emphasize that Of the 10,664 complaints received from CCPA, 99.1 per cent were resolved with complete customer satisfaction in line with Ola Electric's robust redressal mechanism.”

The Consumer Protection Authority of India received several complaints from unhappy customers about battery malfunction, sudden shutdown and poor customer service. He had sent a show cause notice to Ola Electric seeking clarification. The National Consumer Helpline, run by the Department of Consumer Affairs, has received around 10,644 complaints since September last year.

All the alleged complaints were about service issues related to Ola e-scooters. They have received about 3,389 complaints. The complaints against Ola e-scooter have been filed between September 1, 2023 and August 30, 2024. Notably, more than 3,000 people had complained about the delay in providing service for its e-scooters. Nearly 2,000 customers are still waiting for delivery of their new vehicles after placing orders. And more than 1,400 customers have filed complaints about the lack of services promised by the company. Ola Electric claims to have solved most of them.

Ola Electric CEO Bhavish Aggarwal claims that through 'Hyperservice' the company will train 1 lakh mechanics across India. From October 10, the company plans to provide prompt service and solve consumer problems on priority basis.