NEW DELHI New Delhi: Ride-hailing companies Ola and Uber, along with logistics firm Porter, provide zero working conditions for gig workers, according to a report on Tuesday. Bengaluru-based Fairwork India reports within India's platform economy Undercuts labor standards and emphasizes the urgent need to improve conditions for gig workers. The report revealed that countless drivers are falling prey to the web of platform promises, changing public behavior and impersonal support systems offered by Ola and Uber. Are stuck in.
Natarajan, a 44-year-old experienced driver from Chennai, calls these companies “Vittal Poochy [पंखों वाली दीमक]” says that drivers make big promises to join and then do not fulfill them. Intrigued by Ola's promises and offers, Natarajan joined as a cab driver in 2017. He said, “A Once the companies won the trust of the drivers, they started cutting the offers and opportunities given earlier.” “But the drivers are stuck there, we have no other way out, for us to go out to Ola or Uber. apart [टैक्सी] It is impossible to build a stand and run it.”
Natarajan also lamented that people's behavior has changed with the emergence of platforms and it has become difficult for drivers to opt out of these platforms. He said features like “continuous tracking and emergency assistance” would be better for people than other cab services. They serve as an attractive alternative because they are reliable and safe in comparison. Additionally, automation has also impacted drivers, as it has become more challenging for drivers to express their concerns, Natarajan said. “Automated AI responses seem impersonal: the only answer is, 'We'll consider it', which makes me think they don't care.
The report was based on interviews with 440 workers from 11 platforms in five cities. It evaluated 11 platforms based on five principles: fair pay, fair conditions, fair contracts, fair management and fair representation. These platforms were Amazon Flex, BigBasket, BlueSmart, Flipkart, Ola, Porter, Swiggy, Uber, Urban Company , Zepto and Zomato. These provide location-based services in areas such as home and personal care, logistics, food delivery and transportation.
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