Payment of Rs 15 thousand for refusing to return 50 paise to the post office
Subsequently, Mansha filed a complaint and argued that this could lead to potential embezzlement and loss of GST revenue to the government. In response, the Post Office explained that amounts less than 50 paise are usually ignored. He also said the software was set to round off transactions to the nearest rupee. On UPI payments, he said that the option was glitched and hence it was discontinued in May 2024. After hearing both the sides, the commission ruled that the post office had admitted to overcharging due to a software error. It called it unfair trade practice under the Consumer Protection Act, 2019 and ordered compensation.
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