Problems for passengers increased across the country, Indigo canceled 550 flights in a day…this big reason came to the fore

New Delhi : The operational crisis of the country’s largest airline IndiGo did not subside even on Thursday and its direct impact was on passengers across the country. The airline canceled more than 550 flights in a single day, while 191 flights were affected in major cities like Delhi, Mumbai, Ahmedabad and Hyderabad. Frustrated with long queues, hours of waiting and lack of information, passengers faced massive chaos at the airports. Amidst the increasing protests and strictness of DGCA, IndiGo issued an official statement expressing regret over the current situation and assured to normalize services soon.

Huge disruption in entire network in last two days
Let us tell you that according to IndiGo, there were unusual disruptions in its network in the last 48 hours, due to which flight operations were seriously affected. The company said that it is continuously coordinating with the Ministry (MOCA), DGCA, BCAS, AAI and various airport operators so that the situation can be resolved as soon as possible. The airline also appealed to passengers to check the latest flight status. IndiGo, which serves about 3.8 lakh passengers every day, operates 2,300 flights on a normal day, but figures for November alone show that the company had to cancel 1,232 flights and many flights were delayed by hours.

DGCA reprimanded Indigo
On the continuously declining performance, the Directorate General of Civil Aviation (DGCA) reprimanded the airline, ordered an investigation and sought detailed information on the reasons for the disruption. According to the airline’s report, out of the 1,232 flights cancelled, 755 flights were affected due to staff shortage, while 92 flights were canceled due to ATC failure, 258 flights due to airport restrictions and 127 flights due to various other reasons. DGCA has directed IndiGo to improve service quality, recruit more crew and implement better operational planning.

Passengers angry on social media, flood of complaints
Due to the massive impact of flights, the anger of passengers erupted on social media. Many passengers expressed displeasure over the airline not providing timely information, slow ticket refund processes and delay in rebooking. Through videos and photographs, people raised questions on the management of the airline. Meanwhile, an email from IndiGo CEO Peter Albert also went viral in which he expressed concern over the ongoing crisis, calling it the result of a combination of several operational problems.

Impact of technical glitches, weather and new rules
According to the CEO, minor technical glitches, changes in regular schedules, bad weather, increasing congestion in the aviation system and new FDTL (Flight Duty Time Limitation) rules combined to increase operational pressure. He admitted that the airline could not provide the expected service experience to its passengers and for this the company has also publicly apologized.

Airlines trying to get out of crisis
Indigo has claimed that it is taking steps on war footing to resume operations. The airline said that following the instructions of DGCA, it will eliminate staff shortage, improve management and focus on stabilizing the flight schedule. At present, passengers have been advised to constantly check the status of their flights and reach the airport well in time with the necessary documents.