Salon of 5 star hotel cut bad hair, model had to pay Rs 25 lakh

By Samira Vishwas On Feb 22, 2026

ITC Maurya Hotel had to pay Rs 25 lakh for bad haircut. There was a dispute between model and actress Aashna Roy and ITC Maurya over bad haircut since 2018. Now after the decision of the Supreme Court, ITC Maurya was ordered to give Rs 25 lakh to Aashna Roy. Aashna Rai had demanded compensation of Rs 2 crore for spoiling her haircut. However, due to lack of concrete evidence, the court rejected this demand.

According to media reports, Aashna Roy had first filed a complaint with the National Consumer Disputes Redressal Commission. It was alleged that his hair was not cut properly in the hotel salon. Due to this he had to suffer losses in personal and professional life. In its decision, the commission ordered a compensation of Rs 2 crore and held the salon responsible for deficiency in service. But ITC Maurya Hotel challenged the commission’s decision in the Supreme Court.

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What happened if the matter reached the Commission again?

The Supreme Court objected to the compensation amount. Instructed the commission to reconsider. When the matter reached the Commission, this time Aashna Roy demanded compensation of Rs 5.2 crore. On the basis of additional documents, the Consumer Commission ordered for the second time to pay Rs 2 crore along with interest.

‘Compensation of two crores is not fair’

ITC also challenged the second decision of the Commission in the Supreme Court. A bench of Justices Rajesh Bindal and Manmohan heard the case. The top court said, ‘In our view the Commission has committed a mistake in awarding compensation of Rs 2 crore. This is not appropriate in our view.

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The bench further said, ‘Based on the evidence on record, there is no basis for awarding such a huge compensation to Roy. Compensation cannot be awarded merely on the basis of speculations or fabrications of the complainant. Some credible and concrete evidence should be submitted to prove the basis of compensation. After this, the Supreme Court ordered a compensation of Rs 25 lakh to ITC Maurya.