The issue surfaced in a Facebook post by Serena Chandra, who said she was on the affected flight.
Data from FlightAware shows that Scoot flight TR359 departed Francisco Bangoy International Airport at 9:32 p.m. on March 15, nearly an hour behind schedule, Asia One reported.
The flight arrived at Changi Airport Terminal 1 on March 16, more than an hour late.
Passengers were left waiting at the baggage claim area for about an hour before being informed that their luggage had not been loaded, Singaporean news site Stomp reported.
All travelers were then asked to file lost-and-found reports.
Chandra added that there were no pre-filled forms to speed up the process and no refreshments were provided as passengers queued.
Photos shared online showed travelers lining up with only their carry-on bags.
Scoot said the baggage had been “reaccommodated onto the next available flight” due to operational considerations, Stomp reported.
The airline apologized for the inconvenience and said affected passengers had been contacted.
It added that the luggage was delivered to passengers’ homes or hotel accommodations on March 16.
The incident follows other recent disruptions involving Scoot.
On Feb. 9, a flight from Kuala Lumpur to Singapore was canceled due to a technical fault, while another service to Chiang Mai was delayed by two hours on Feb. 1 amid congestion linked to the Singapore Airshow, The Straits Times reported.
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