In a statement issued on March 1, SIA confirmed that its twice-daily Singapore-Dubai services, SQ494 and SQ495, were suspended throughout the period, affecting 16 flights in total.
Scoot also canceled 10 services on its Singapore-Jeddah route. Flights TR596 and TR597 were scrapped on Feb. 28 and March 2, 3, 5 and 7.
Customers affected by the cancellations will be reaccommodated on alternative flights or may request a full refund for the unused portion of their tickets, the airline said.
“SIA customers who booked directly with us may use our Assistance Request Form to seek the refund. For bookings made through travel agents or partner airlines, customers are advised to contact their travel agent or purchasing airline directly for assistance,” the airline said.
Passengers are also advised to update their contact details via the “Manage Booking” function on the airline’s website or subscribe to mobile notifications for real-time flight updates.
“The safety of our customers and staff is the SIA Group’s top priority,” an SIA spokesperson said, as quoted by The Straits Timesadding that the airline is closely monitoring developments in the Middle East and will adjust flight routes when necessary.
In a separate Facebook update, the carrier warned that additional SIA flights could face disruption “as the situation remains fluid.”
Regional disruption
Other carriers operating in the area have also been affected. Changi Airport Group said six Qatar Airways flights between Doha and Singapore scheduled for March 1 were canceled. A Qatar Airways spokesperson said operations remain temporarily suspended due to the closure of Qatari airspace and will resume once the Qatar Civil Aviation Authority declares it safe to do so, with a further update expected today, The Strait Times reported.
Changi Airport Group added that a total of 32 outbound flights from Singapore between Feb. 28 and March 7 have been canceled due to escalating tensions. Half of those cancellations were scheduled between March 2 and 7. Affected destinations include Abu Dhabi, Bahrain, Doha, Dubai and Jeddah. Passengers are urged to check directly with their airlines regarding flight status and rebooking options.
Israel and Iran traded fresh attacks on Sunday after Tehran struck Dubai International Airport, the world’s busiest for international traffic, and Kuwait’s main airport in retaliatory strikes a day earlier, AFP reported.
Iran, Iraq, Israel, Syria, Kuwait, Qatar and the United Arab Emirates announced at least partial airspace closures on Saturday, bringing civilian air traffic over the Middle East to an abrupt halt.
Major international carriers including Emirates, Etihad, Air France, British Airways, Air India, Turkish Airlines and Lufthansa also canceled services.
Flight tracking website FlightAware reported that more than 6,700 flights had been delayed and 1,900 canceled globally as of 1000 GMT Sunday, on top of thousands disrupted the previous day.
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