Exclusive: Claim for treatment of 7 year old child rejected, policy was in Star Health Insurance, father accused the company

Star Health Insurance claim Reject: Health insurance is often considered the biggest financial support in difficult times or a companion of sorrow. With this thinking, the customer trusts the health insurance company and makes a bond deal with it and pays the premium year after year. But, many times when the time comes to actually cooperate, the insurance company turns its back. In fact, when the claim is rejected by the insurance company, it not only breaks you physically but also mentally breaks the customer. The biggest thing is that when such a situation arises at this time, Custer has to face a huge financial loss. One such case has come to light where, during the treatment of a 7 year old child, Star Health & Allied Insurance Company rejected the claim. It is alleged that even after everything was correct and all the documents were verified, the claim was rejected by the company.

The child had pneumonia, for which he was admitted to the hospital. The father repeatedly asked for a claim from the company and when he did not get it, he demanded an accurate answer from them, but no accurate answer was given by the company regarding the claim settlement.

Didn’t get clear answer even after asking repeatedly

However, many such cases have come to light in the past regarding Star Health Insurance, where the claim is not given by the company even after everything is correct. The special thing is that no correct and legitimate reason is given by the company for not making the settlement. The case here is related to Dr. Ritesh Chhajed, whose 7-year-old child had to be admitted to the hospital due to pneumonia. Dr. Ritesh Chhajed had an exclusive conversation with our partner website News After his son’s treatment, he also did what every premium paying customer does.

But, it was said by the insurance company that the insurance company rejected the claim saying that many discrepancies were found in the medical records. Dr. Chhajed says that he asked the company in writing several times as to what mistakes were found in the medical records. According to him, the company never explained which document was incorrect, which information was considered incorrect or on what basis it concluded that there was a discrepancy between the documents.

Gave written complaint several times but to no avail

Dr. Ritesh Chhajed told that every time he talked about this through the company’s customer care and chatbot. But, the only reply he got in return was that the claim has been rejected due to multiple discrepancies. Star Health rejected claims worth about Rs 80,000 on the basis of several discrepancies in medical records. At the same time, the policy holder says that he lodged many complaints and sought written answers, but all these things were of no avail. He said that no concrete evidence, no written proof etc. has been given by the company to justify its allegation. The claim was rejected simply on the grounds of some difference in treatment.

Received Rs 0 in return for paying premium

Star Health Insurance Company did not accept the claim settlement in its claim rejection letter issued on June 3, 2026. In this case, the company rejected the entire claim amount and gave a claim of Rs 0, that is, no settlement was made to the policyholder against the treatment expenses. While rejecting the claim, the company cited the condition related to disclosure of information of the policy. According to this condition, if the policyholder hides any important information, gives it wrongly or does not disclose it properly, then the insurance company can declare the policy invalid. In such a situation, the company reserves the right to reject the claim as well as confiscate the premium deposited. This is the only thing that is being said by Star Health Insurance. Whereas, Dr. Ritesh Chhajed says that he repeatedly tried to find out from the company what mistake was found in the documents. But, this is not being told by the company.

My son’s genuine health insurance claim has been rejected without any satisfactory justification despite submission of all supporting medical records.

I request an immediate review.#starhealth
#InsuranceClaim #IRDAI

— Ritesh (@ritesh_chhajed) June 3, 2026

Claim case reached X

After repeatedly asking for the claim, the policyholder took the fight to the insurance company to X. The policyholder expressed his anger regarding his claim on However, Dr. Chhajed says that the company has not yet answered the questions asked by him. The documents seen by us show that the policyholder asks questions, but there is no response from the company. He says that earlier also his claim of Rs 70 thousand was rejected by the company, which he has not received yet.

Received threat to cancel policy

Dr Chhajed also alleged that after repeatedly challenging the company’s decisions and demanding clarification, he was threatened with cancellation of the policy. He said that he received this threat after he repeatedly raised questions on the basis of rejected claims and was asked for evidence. Dr. Chhajed also said that if the claim was not received, he would lodge a complaint against the company with Insurance Regulatory and Development Authority of India (IRDAI) and Insurance Ombudsman. You can see the details of Dr. Chhajed’s policy and all the documents related to his claim.

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