The company was recently recognized by the U.K.-based International Finance Magazine as the “Most Innovative Digital Remittance Company Vietnam 2025,” an award it said reflects long-term investment in technology and service quality.
Vietcombank Remittance views each transaction not only as a financial transfer but also as a means of connecting overseas Vietnamese with their families and communities at home.
“Most Innovative Digital Remittance Company Vietnam 2025” certificate awarded by The International Finance Magazine, London, UK. Photo courtesy of Vietcombank Remittance |
Customer-centric foundation
According to the company, its development strategy centers on customer experience and service reliability. Amid volatility in global financial markets, Vietcombank Remittance has continued to invest in service quality and brand trust, including a 24/7 customer support system designed to assist clients across different time zones.
The company has also worked with authorities on policy initiatives related to remittances. It contributed to the Ho Chi Minh City People’s Committee’s project on “Effectively Leveraging Remittance Resources” with a vision toward 2030, which aims to better utilize foreign currency inflows to support sustainable socio-economic development.
In addition, Vietcombank Remittance plans to introduce fee-waiver programs for transfers sent to flood-affected areas, particularly in central Vietnam, to support recovery efforts.
“In every endeavor, we strive to be professionally robust yet socially responsible,” a company representative said.
In 2025, the company supported the construction of two charity houses in Vinh Long and provided facilities for students at the Ma Pi Leng school site through its “Sowing Seeds of Hope” program.
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Trinh Hoai Nam (2nd, R), Member of Board of members and CEO of Vietcombank Remittance Company, and Ngo Nhat Linh (R), CEO and Chairman of the Trade Union, together with local government representatives at the house handover ceremony in Vinh Long. Photo courtesy of Vietcombank Remittance |
Building a modern digital ecosystem
Digital transformation has become a central pillar of Vietcombank Remittance’s strategy. In April 2025, the company partnered with FPT to deploy FPT.RCore, a core remittance technology system that it described as a key step in modernizing operations.
Vietnam continues to rank among the world’s top remittance recipients. In 2024, total remittances reached an estimated US$16 billion, placing the country among the global top 10.
The Vietcombank system accounted for more than $4 billion, or over 25% of the market. With further growth expected in 2025, the company said legacy systems were no longer sufficient to meet rising requirements for speed, security and regulatory compliance.
Designed specifically for remittance operations, FPT.RCore integrates the full operational chain, from partner and customer management to multiple payout channels, including bank transfers, e-wallets, counter pickups and home delivery. Built on a modern platform, the system supports near real-time processing, automates operational steps and reduces manual risks.
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Vietcombank Remittance and FPT IS collaborated to implement a new core technology system for remittances. Photo courtesy of Vietcombank Remittance |
Vietcombank Remittance has also developed an anti-money laundering (AML) system to strengthen risk management and align with international standards such as FinCEN (United States), FINTRAC (Canada), AUSTRAC (Australia) and AMLD6 (Europe). An integrated mobile application supports payout teams and collaborators in remote areas, helping extend service coverage.
Under the partnership, Vietcombank Remittance oversees operations while FPT provides technological support, forming what the company described as a flexible digital ecosystem capable of scaling with future market demand.
“The award from International Finance Magazine is a recognition of our ongoing efforts. It motivates us to continue improving in order to deliver secure, efficient and convenient services to customers and partners,” the company representative said.
With more than eight years of operation, Vietcombank Remittance Company says it remains focused on providing fast and secure remittance services. As remittances continue to play an important role in Vietnam’s economy, the company aims to advance its digital capabilities while maintaining its role as a financial link between the Vietnamese diaspora and the country.
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