Many times money gets stuck while withdrawing money from ATM, but the cash is not available. In such situations people get scared. But there is absolutely no need to panic at this time. In this article we will tell you what to do in such situations and how to get your stuck money back?

Actually, the Reserve Bank of India (RBI) has made some rules. Under this, you can withdraw your money safely in this situation. Let us know its complete process.

Why does money get stuck in ATM?

When you withdraw money from an ATM, the bank reserves the amount from your account. After that the machine checks the cash, and sometimes due to technical glitches the cash is not withdrawn. But your account has already been debited. Due to which your money is deducted from the bank, but due to technical fault the money is not withdrawn from the ATM.

In such a situation you should not worry. At this time, instead of panicking, one should lodge a complaint with the bank with a calm mind. These complaints are made both online and offline. Now we will tell you how to complain?

Step 1: Preserve Evidence

If your account has been debited but cash has not been received, first of all keep all the evidence safe. For this, keep these things in mind-

• Save SMS or mobile alerts.
• Note down the location, date and time of the ATM.
• If the machine has given a slip, keep it safe.

Step 2: Complain to the bank immediately

You can lodge a complaint through the bank’s mobile app, net banking portal or customer care within 24 to 48 hours. You have to tell the bank that your account has been debited but the cash has not been received. Mention SMS alert, ATM ID, transaction time and amount in the complaint.

Step 3: RBI rules and deadlines

According to RBI rules, if an ATM transaction fails, your money gets deducted. In such a situation, the bank has to return the amount within 5 working days. If the bank does not return the money within the stipulated time, you can get compensation of Rs 100 per day. This compensation will be available until the entire amount of the failed transaction is credited to the account.

Step 4: What to do if the bank does not respond?

If the bank does not resolve the complaint or delays, you can file a complaint on the Complaint Management System (CMS) of RBI.

For this you have to visit Complaint Management System official website. cms.rbi.org.in Have to go to these.

It is necessary to go there and provide bank name, ATM details and transaction SMS details to lodge a complaint.

So through this process you can easily withdraw your money safely.