New Delhi : An incident occurred at the station which exposed the preparedness of the Railways and its sensitivity towards passengers. A groom and his family traveling from Mumbai to Guwahati faced an unexpected problem. However, due to the understanding and prompt action of the railway staff, the problem was resolved.
Even when the train was about 15 kilometers away from Howrah. So Chandrashekhar Bagh, the head of the groom, realized that it might be difficult to reach the wedding ceremony on time. The problem of changing platforms has become a serious problem for elderly people and families traveling with children. The groom's family feared that they would not be able to attend the wedding.
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Railways has made a special corridor
Seeing the serious situation, Chandrashekhar Bagh immediately contacted the Director of Railway Department and Managing Director of Howrah. He explained his problem and asked for help. Railway officials reacted immediately and directed the staff deployed at Howrah railway station to take special precautions. As soon as Gitanjali Express reached Howrah Railway Station. Railway employees prepared a special route for this.
Four battery-powered vehicles and wheelchairs were deployed to transport the groom and his family from the new residence on Platform 21 to the old residence on Platform 9. The staff made every effort to help the groom's family reach another train as quickly as possible. Thanks to the Railways, the entire family could reach Saraighat Express without any delay. More than 12 railway employees and officers actively participated in this process. Thanks to collective efforts, the groom and his family managed to catch a train to Guwahati.
(Concept photo courtesy social media)
Thanks to all the special arrangements and help from the Railways, the groom's family reached Guwahati on time for the wedding ceremony. Once the family reached the venue of the ceremony. So his happiness knew no bounds. After the ceremony, the groom's boss Chandrashekhar Bagh took to Twitter to thank the Railway Minister and all the railway officials and employees. He wrote that the sensitive attitude and speed of the Railways solved his main problem. This incident not only reflects the work of the Railways. Rather, it is also a proof of his responsibility towards the passengers.
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