Lucknow. The Electricity Department has performed better in the month of October in the direction of quick resolution of the problems of electricity consumers in Uttar Pradesh. During this period, a total of 7.41 lakh complaints were registered in the five electricity distribution corporations of the state, out of which 7,09,038 were resolved. In this way, 95.63 percent of the total complaints were resolved.
According to Discom wise data, Madhyanchal Vidyut Vitran Nigam remained at the forefront in redressal of complaints. About 2.54 lakh complaints were resolved here. About 1.33 lakh complaints were resolved in Dakshinanchal, 1.41 lakh in Paschimanchal and about 1.12 lakh in Purvanchal. At the same time, Kanpur Electricity Supply Company (KESCO) resolved more than 66 thousand complaints.
Most complaints related to electricity supply
In the month of October, most of the complaints were related to electricity supply. Apart from this, consumers also registered other problems related to electricity services. Uttar Pradesh Power Corporation Limited (UPPCL) is laying emphasis on prompt and satisfactory disposal of complaints. Besides, arrangements have also been made to test the quality of the solution on the basis of consumer feedback.
Monitoring of complaints from control room
To expedite the disposal of complaints, daily reviews are being conducted in all control rooms and especially in the master control room. Officials have been instructed to keep an eye on the pending complaints and ensure their prompt resolution. The objective of the government is to provide timely relief to the consumers by saving them from unnecessary rush to solve the problems.
Register complaint on 1912 and website
In case of electricity related problem, consumers can lodge a complaint on toll free helpline number 1912. Apart from this, complaint can also be lodged at home through '1912 Complaint Registration' option available on the official website of UPPCL. Along with registering the complaint, the process of its disposal can also be monitored through the digital system.